Terms of Service

Last updated: 26 August 2026

About these terms

These terms apply to enquiries and services offered by Maxime Rose Lanman trading as Hello Abroad. Contact: hello@helloabroad.eu. No service is purchased or paid for directly through this website at present.

Enquiries and quotations

Website descriptions and “from” prices are indicative. The exact scope, price, timing, included support and any separate expenses will be agreed directly before work begins. A service becomes binding only when the parties have agreed the relevant proposal or booking terms.

Nature of the support

Hello Abroad provides practical bilingual administrative support, local orientation and tailored travel-planning assistance. It does not provide legal, immigration, tax, financial or real-estate representation or advice and cannot guarantee appointments, decisions, availability or outcomes controlled by public authorities or third parties.

Client responsibilities and third-party costs

Clients remain responsible for providing accurate information, checking documents, meeting official deadlines and making their own decisions. Government fees, travel, sworn translations and independent professional services are separate unless expressly included in writing.

Changes and cancellations

Any cancellation, rescheduling or refund terms relevant to a particular service will be stated in the agreed proposal or booking confirmation. Mandatory consumer rights are not excluded.

Liability

Hello Abroad will provide agreed services with reasonable care. Nothing in these terms excludes liability that cannot lawfully be excluded. Hello Abroad is not responsible for delays, refusals, rule changes or failures caused by public bodies, transport providers, accommodation providers or other independent third parties.

Law and contact

Spanish law applies, subject to mandatory consumer protections and jurisdiction rules. Questions or complaints can be sent to hello@helloabroad.eu or by post to Calle Real 5, local 1, 41710 Utrera, Sevilla, Spain.